Enterprise-Grade Complaint Intelligence
Partner with us to create better customer outcomes through collaborative AI-powered insights from Australia's largest financial complaint database. Together, we're stronger.
Real-Time Analytics
Get instant complaint analysis with success rates, financial patterns, and outcome predictions from 20,000+ AFCA cases.
Regulatory Compliance
Stay compliant with AFCA standards using patterns from successful determinations and regulatory guidance.
Instant Integration
RESTful API with comprehensive documentation. Integrate complaint intelligence into your existing systems in minutes.
Outcome Prediction
Predict complaint outcomes with 85% accuracy using machine learning trained on historical AFCA determinations.
Pattern Recognition
Identify complaint patterns, risk factors, and success indicators across banking, insurance, forex, and superannuation sectors.
Financial Insights
Access compensation trends, award ratios, and financial patterns to inform your complaint resolution strategies.
Powerful API Endpoints
Enterprise-ready endpoints for complaint analysis and business intelligence
Complaint Analysis API
Analyse complaint text and receive comprehensive insights including:
- Success rate predictions based on past determinations
- Financial outcome analysis
- Similar case references from AFCA determinations
- Fairness score and regulatory patterns applied
Batch Processing API
Process multiple complaints simultaneously for enterprise operations:
- Bulk complaint analysis
- Portfolio-level insights and trends
- Aggregated risk scoring
- Export capabilities (csv, json, pdf)
Enterprise Use Cases
Transform your complaint management with AI-powered insights
Financial Institutions
Enhance your complaint handling process with predictive analytics:
- • Predict complaint outcomes before escalation
- • Identify high-risk complaints early
- • Benchmark against industry standards
- • Improve customer satisfaction scores
- • Reduce risk of regulatory penalties
Legal & Compliance Teams
Strengthen your legal strategy with data-driven insights:
- • Access similar case precedents instantly
- • Evaluate case strength with fairness scoring
- • Estimate potential compensation amounts
- • Track regulatory compliance trends
- • Generate evidence-based recommendations
Risk Management
Proactively manage operational and regulatory risks:
- • Monitor complaint patterns and trends
- • Identify systemic issues early
- • Calculate potential financial exposure
- • Track product-specific risk factors
- • Generate executive risk reports
Customer Experience
Improve customer outcomes with intelligent resolution:
- • Automate complaint categorisation
- • Generate personalised response templates
- • Predict customer satisfaction outcomes
- • Optimise resolution strategies
- • Reduce average resolution time